Help & FAQs

Orders can be changed or canceled within 12 hours of purchase. After this period, your order may already be processing or in transit. Please contact us as soon as possible with your order number.

Contact us immediately with your order number and the correct address. We can update it before the order is processed, but once it has been shipped, we cannot guarantee that changes will be possible.

We’re happy to help! Contact our support team through our Contact Us page. Please include your order number, if applicable, so we can assist you more quickly.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Orders are typically processed within 1–3 business days. After processing, delivery usually takes 7–15 business days, depending on your location and the shipping provider. You’ll receive tracking information as soon as your order ships.

Contact our support team within 7 calendar days of receiving your order. Please provide your order number, the reason for the return, and clear photos or videos if the item is damaged, defective, or incorrect. Do not return an item before receiving instructions from our team.

Once your return or refund request is approved, it will usually be processed within 5–10 business days. The time needed for the amount to appear in your account depends on your bank or payment provider.